Refund & Cancellation Policy

Cancelling a retainer

You may cancel a continuing engagement by giving us written notice at hello@gullysales.com, with the notice period stated in your statement of work.

We invoice for work performed and third-party commitments made up to the end of the notice period. Any fees you have paid in advance for work not yet performed are refunded with the final invoice.

Cancelling a one-off project

If you cancel a fixed-scope project before it starts, we refund what you have paid, less any third-party costs already committed on your instruction.

If you cancel after it starts, we invoice for the proportion of work completed and refund the balance.

Advertising spend

Money paid to advertising platforms is spent on your behalf and is not refundable by us once a platform has taken it. Unspent budget held by us is returned in full.

If the work is not right

Tell us. Raise the issue in writing within 15 days of the deliverable and we will correct it within the agreed scope at no extra cost.

Where a deliverable cannot be brought to the agreed standard, we refund the fee attributable to it. We do not refund fees because a campaign did not produce a commercial result that was not guaranteed in writing.

How refunds are paid

Approved refunds go back to the original payment method within 7 to 10 working days of approval. Bank timelines are outside our control.

Contact

Cancellations and refund requests: hello@gullysales.com or +91-8095858589.